A list of files and folders should appear. Right click on any of the files, point to Send To and click on the icon for the memory stick in my case this was drive G. Remove the battery from the laptop and record all the information to be found. This includes all product names, numbers and other codes. These will be required when updating the information using the utility on the memory stick. If Windows starts the load as normal, the boot order needs to be changed to allow the laptop to start from the memory stick.Īt startuppress F9, and select USB device as boot. When the laptop starts, you should see a message with red colorthat you are in programin g mode. PART 3: Copy the files to the memory stick 1. Remove the memory stick and shut down the HP laptop if it is currently running. PART 4: Update the information on the laptop and clear the error.
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